Call Tracking: Why you need it.
Everyday, the internet is seemingly getting bigger and bigger. As it grows, web use is taking up almost every aspect of people's lives, from researching, creation, purchasing and communication. It seems that nowadays everything is digital.
For many businesses that are active online, a lot of focus is placed on online communication, such as live chatting, emailing and web form submissions. However, it's important to keep in mind that phone calls are still a very active part of business. Although the days of yellow pages being a prominent source of leads are gone (for most businesses), mobile use is at an all-time high. As of 2011, there are over 5.3 BILLION mobile subscribers worldwide. That means around 70% of the worlds population is using some sort of mobile calling device.
Of those people with mobile phones, a very large chunk of them are using smart phones, enabling to browse the internet and visit websites. It would be in the best interest for all online businesses to provide a phone number as an option of communication. Remember, your business should be about your customers, not about your convenience.
Call Tracking is a system that allows businesses to track how many calls they're getting and from where. The basic premise is simple. You're provided with a phone number of your choice (ex. 1-800 or local number) for every traffic avenue you'd like to track. So for example, if you only have one website, you'd add your tracking number to that website. Every time someone calls that number, the system registers the call time, duration and result of call (picked up, missed, or voice mail). By having distinct phone numbers assigned to each of your traffic avenues (ex. website, social media, email marketing), you can track how many phone calls you're getting from each.
This is highly important in measuring ROI for any sort of online activity you're doing. If you notice more phone calls coming from one activity, such as social media, and little coming from elsewhere, such as email marketing, you can shift resources and money to areas that are working for you.
Call tracking is a relatively simple service that can be very beneficial in the long run. In the same way that you can track visitors, emails, and website changes, you should also be covering your phone calls. Contact Motoza Marketing for more information about phone tracking, and how it can impact your business marketing specifically.
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